Victoria Secret

Transphobia at Victoria’s Secret’s Istanbul Zorlu Center branch

A Victoria’s Secret branch at Istanbul Zorlu Center prevented a trans customer from shopping, claiming “customers are uncomfortable.”

Source: “Transphobia at Victoria’s Secret’s Zorlu Branch,” kaosGL.org, 30 June 2017, http://kaosgl.org/sayfa.php?id=2411

Victoria’s Secret branch at Istanbul Zorlu Center prevented a trans customer from shopping, claiming that “customers are uncomfortable” On June 28, Gülşen Afife went to Zorlu Center Victoria’s Secret store to buy a bra. After finding the right product with the help of a sales advisor she walked towards the changing room, but the changing room clerk started laughing and called the store manager. The managers told Gülşen Afife “customers are uncomfortable, you can’t use the changing room”.

“The clerk called the manager laughing”

Here is Gülşen Afife’s account of the transphobic and discriminatory practice she was exposed to:

“Yesterday (June 28) around 17:00, I went to Zorlu Center Victoria’s Secret store to buy a bra that I needed. After finding the right product with the sales advisor, I went in the changing room to try it on. Those who are familiar with changing rooms know, each cabin is designed like a room, with an armchair inside. You enter the room with the clerk who helps you while trying the product on. There is no possibility for anyone to see you.

When I got in the changing room area, I told the clerk that I would like to try it on and that I’m waiting in line. The clerk went out laughing and two women claiming to be the managers arrived after two minutes. Meanwhile some of the cabins became available but I couldn’t enter any of them since there were no clerks to help me with the product.

“Please don’t, sir”

One of the two women said ‘Unfortunately you can’t try it on here, we can’t allow you.’ When I asked the reason, she told me that women are try on things here and they haven’t allowed it before. I said ‘I am a woman’ but they replied ‘Please don’t, sir.’

“Customers are uncomfortable”

I asked ‘Is this a company policy?’ I said ‘An international company who employs many LGBTIs from the designer to the presser of this bra I’m holding in my hands cannot have such a decision’ She said ‘We have many gay employees but the customers are uncomfortable with you trying it on here, we got feedback.’

‘If they are customers, who am I? Who gets uncomfortable from what in closed cabins? Are they uncomfortable at the common waiting area? Then you shouldn’t let trans women and gay people to enter the store’ I said. When they repeated ‘Don’t take it personally, we have gay employees, it’s not a personal matter, customers are getting uncomfortable,’ I didn’t want to take it further. As a trans women at the beginning of her transition process, I indicated that what they are doing is a hate crime and discrimination, and I had to leave the store while receiving support from other women in the cabins.”

Gülşen Afife, who was subjected to a transphobic practice in Victoria’s Secret store at Istanbul Zorlu Center, stated that she will press charges on the ground of discrimination.